We will show the available delivery options and the delivery charge before you pay. For help with a delivery, email contact@greign.com with your order number.
When to expect your order
Delivery has two stages: preparing your order and the carrier’s journey to you. For ready-to-ship items, our standard estimates are:
| Destination | Preparation before dispatch | Travel time after dispatch | Estimated total |
|---|---|---|---|
| Singapore | 2–3 business days | 1–3 business days | 3–6 business days |
| Available international destinations | 2–3 business days | 5–15 business days | 7–18 business days |
Preparation starts on the next business day after your order and payment checks are complete. Business days are Monday to Friday, excluding Singapore public holidays. Overseas public holidays and customs processing may add time.
These are estimates rather than guaranteed arrival dates. If a product page or your written order agreement gives a different timeframe, that item’s stated timeframe applies. If you need jewellery for a particular date, contact us before ordering so we can confirm what is possible.
Bespoke, made-to-order, engraved and resized items have separate preparation times confirmed before you commit. We will tell you if an order containing different items will ship together or separately and disclose any extra charge before payment.
Destinations and delivery charges
We deliver to destinations available at checkout or separately confirmed in writing. Availability depends on the item, address and a suitable delivery service. If your destination is unavailable, contact us before placing an order.
Delivery charges are shown at checkout. Any complimentary delivery offer will state its eligibility and exclusions. We will disclose remote-area or special-handling charges before payment rather than add them afterwards without your agreement.
Tracking and receiving your parcel
We use tracked delivery for jewellery. We will send tracking information when your parcel is dispatched; a tracking link may take time to show the carrier’s first scan. A signature or other proof of receipt may be required. Please provide an address where you or an authorised recipient can receive the parcel.
GREIGN remains responsible for loss or damage in transit until the parcel is delivered to you or a recipient you have authorised. You do not need to purchase extra delivery protection to receive this support.
Contact us before requesting an unattended delivery, forwarding address or carrier redirection. We will explain whether it is possible and any consequences. A “delivered” scan is evidence to investigate if you report non-receipt; it does not automatically end your claim.
Incorrect addresses and missed deliveries
Check your address and telephone number carefully. If you spot an error, email us immediately. Once a parcel is dispatched, an address change may not be possible.
If a parcel is returned because of an incorrect address, missed collection or refusal of properly disclosed import charges, we will contact you about redelivery or any available refund. Where the issue is your responsibility, we may charge the actual reasonable additional delivery or return cost, with an explanation. We will not impose an automatic penalty or remove rights you have by law. Costs caused by our error are ours to resolve.
International duties and taxes
Before payment, we will state whether import duties and taxes are collected at checkout or payable separately on arrival. If they are not collected at checkout, the recipient is responsible for duties, taxes and carrier clearance fees imposed by the destination country. Contact the local customs authority or carrier if you need an estimate before ordering.
We declare the correct contents and value of each shipment. We cannot mark a purchase as a gift to avoid import charges. Customs clearance can delay delivery. Taxes paid directly to an authority or carrier may need to be reclaimed from them if you return an item; we can provide available supporting documents.
Delayed missing or damaged parcels
If your parcel is overdue, tracking stops updating, or it says delivered but you cannot find it, contact us. We will investigate with the carrier and keep you informed. We will arrange a replacement where available or a refund when a parcel is established as lost. We will not require you to settle the carrier’s claim yourself or wait indefinitely for our insurance process.
Check your parcel after arrival. If possible, photograph any damaged outer packaging, label and affected item, and keep the packaging while we investigate. Report visible damage as soon as reasonably possible, ideally within 48 hours. This helps the investigation; it is not a deadline that removes your legal rights. An unboxing video is not required.
Collection is available only if we expressly offer and confirm it. Please wait for a collection-ready message and the collection instructions before travelling.