Customer care
Policies and guides
From choosing the right size to caring for a treasured piece, find clear, practical help here.
For a little more help, write to contact@greign.com.
Terms and Conditions
Ordering, payments and your rights when shopping with GREIGN.
Privacy Policy
How we use personal information and how to contact us about privacy.
Shipping and Delivery Policy
Preparation times, delivery estimates, tracking and help with your parcel.
Returns and Refunds Policy
A clear guide to returns, refunds and help with faulty or incorrect items.
Aftercare and Warranty
Everyday care, safe cleaning and our 12-month manufacturing warranty.
Authenticity and Product Information
Understanding natural jadeite, treatments, reports and product descriptions.
Bespoke and Personalisation
What to expect when commissioning, engraving or altering a creation.
Cookie Policy
Cookies, saved preferences and choices about optional technologies.
Size Guide
Measure for rings, bangles, bracelets and necklaces with confidence.
Customer Help
Quick answers about delivery, returns, sizing, care and getting in touch.