For help, email contact@greign.com. Include your order number if you have one. We aim to reply within 2 business days, Monday to Friday, excluding Singapore public holidays.
When will my order arrive
For ready-to-ship items, allow 2–3 business days for preparation, then approximately 1–3 business days for Singapore delivery or 5–15 business days for available international destinations. Bespoke and altered pieces have an agreed preparation time. Read the Shipping and Delivery Policy.
What does delivery cost
The charge appears before you pay. International import charges may be payable separately if they are not collected at checkout; we will explain this before purchase. Complimentary delivery applies only where an offer is stated.
Can I change or cancel an order
Email us promptly with the order number and the change you need. We will try to help before dispatch. Personalised work has separate conditions agreed before it starts. Read the Bespoke and Personalisation Policy.
Can I return jewellery
For eligible standard items, request a change-of-mind return within 14 calendar days after delivery. Items must meet the return condition requirements. Personalised pieces and other clearly disclosed exclusions have different rules. Faulty-item rights apply separately. Read the Returns and Refunds Policy.
What if my parcel or item has a problem
Contact us with the order number and a description of the problem. Photographs help with damage claims, but an unboxing video is not required. Keep packaging and detached parts where possible, and stop wearing an item with a loose stone, damaged clasp or suspected crack.
How do I choose a size
Use the measurements on the product page and our Size Guide. For rigid bangles, check fit over your hand, not just around your wrist. Send us the product link and your measurements if you need help before buying.
Is a chain or laboratory report included
Only when the product description or your written order agreement says so. Styling photographs may show separately sold accessories. A laboratory report applies to the item it identifies. Read Authenticity and Product Information.
Can you clean repair or resize my piece
We can assess the request and explain what is possible, any cost and the estimated time before you authorise work. Solid jadeite rings and bangles cannot be resized like metal jewellery. Read Aftercare and Warranty.
How can I stop promotional messages
Use the email unsubscribe link, reply “STOP” to WhatsApp promotions, or email us. We may still send necessary order or service messages. See our Privacy Policy.